Customization, Order Process, Returns, Refunds, Exchanges, Shipping and Third Party policy

At Wear Hour Time, we specialize in combining individual wearables and timepieces to create unique, handcrafted products. Carefully review your order before confirming, as our products are made to order. Please note the following:

Order Process:

• Materials (a wearable item and a timepiece) are ordered upon receiving customer payment.

• The creation process begins once the customer’s order is placed, and payment is confirmed.

Refund Policy:

• Once payment is confirmed, the creation process for your order begins. Due to the custom-made nature of our products, refunds cannot be issued after the order process has been initiated.

• If the product is defective or damaged upon arrival, please contact us within 7 days of receiving your order. We will work with you to resolve the issue.

Exchange Policy:

• Since each material (wearable item and timepiece) is altered into one product, exchanges are not typically accepted. However, if there is a manufacturing defect or an error with your order, please reach out to us as soon as possible so we can assist you.

• We reserve the right to accept or decline exchange requests.

Shipping Policy:

• Domestic Shipping: We offer free shipping as a courtesy to our customers for all orders within the United States.

• International Shipping: For international orders, customers are responsible for any applicable import duties, taxes, or customs fees. These charges are not included in the purchase price and must be handled directly by the customer.

• Return Shipping for Exchanges: If your exchange request is accepted by Wear Hour Time, we will provide you with the necessary instructions, including a return address, QR code, or other shipping method to facilitate the return. Customers must follow the provided instructions to ensure proper handling of the return.

Customer Responsibility:

• Wear Hour Time is not responsible for returns sent without prior approval or identification, including packages shipped to incorrect addresses or without proper documentation. Any negligence in following our return procedures will absolve Wear Hour Time of liability.

• Customers are required to package return items securely and provide proof of shipping if requested.

Third-Party Items:

• The wearable items and timepieces we customize are sourced from other companies.

• Wear Hour Time LLC does not own or manufacture these individual components but provides tailoring and customization services to combine them into a unique product.